Support

THE GUARANTEE OF INGERSOLL MACHINE TOOLS

Qualified technical support, wherever it’s needed

For us assistance means more than solving problems—it means being there before they arise. Our remote and on-site services are designed to keep our client's operations running smoothly and the client's teams equipped with the skills and tools they need.

Talk to our team of experts

If you need assistance or want more information about our additional services, get in touch — our specialized team will get back to you as soon as possible.

Technical assistance services for industrial machines

Remote diagnostics and live support

We provide a dedicated service to monitor and assist machine operation remotely. When issues occur, our experts connect directly to your system for real-time diagnostics, intervene in case of software failures, or support mechanical troubleshooting with greater precision.
Our teleservice system allows us to run diagnostics live, exchange technical data in multiple formats, and access the CNC interface remotely.

Remote diagnostics for machine monitoring and support

Training services

We provide structured training programs, delivered either at our facility or directly on-site. The offering includes courses on mechanical and hydraulic maintenance, electrical and electronic maintenance, CNC programming, and operator training.
All sessions are led by specialized technicians and customized to align with the specific characteristics of the production environment.

Production support

A dedicated Application Engineer can be deployed to provide on-site support during commissioning or production ramp-up. Assistance is delivered directly in the field, using real parts and actual production conditions to facilitate fast learning, accurate setup, and efficient startup.